Plumbing Distributors, Inc.

  • Showroom Manager

    Job Locations US-TN-Nashville
    Posted Date 3 weeks ago(11/22/2019 5:40 PM)
    Job ID
    2019-1374
    # of Openings
    1
    Category
    Sales
  • Overview

    We are looking for a Showroom Manager to join our growing team

     

    At PDI, our goal is to always be committed to providing quality products with prompt, efficient, courteous service in all segments of our business. We pride ourselves in keeping flexibility of procedures and policy at the forefront so that customer needs are always satisfied.

     

    Since 1973, we have maintained our position as a leader in the wholesale distribution industry and offer first-class service to customers in the residential and commercial plumbing industries, as well as, home builders, interior designers, remodelers, and homeowners.  We operate eight branch locations and seven showrooms throughout Georgia, Tennessee, and South Carolina.

     

    FunctionKeeping the Showroom / Store thriving requires a diverse set of leadership skills, and as a Manager, you’re a master of them all. In the store’s fast-paced, dynamic retail environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get support

    Responsibilities

    Principal Duties and Responsibilities:

     

    • Business Development (55% of the time)
      •   Achieve
        • Sales, Service, and Marketing Goals and Objectives outlined in the overall Sales Plan.
        • A strong working knowledge of the showroom P&L and Adaptive Financial Planning tool.
        • Aid in the development of monthly and annual Sales budget.
        • A strong knowledge of local market opportunities and development of a proactive and effective customer development strategy to drive new customer accounts.
      • Maintain
        • “Best in Class” customer service, providing a gracious and branded experience to all customers.
        • The execution of client development strategies, ensuring consistent collection and updating of client information.
        • Manage and maintain the Showroom Calendar of events, ensuring it is updated and accurate. Partner with Marketing Manager on the planning and execution of events.
        • A strong and consistent team atmosphere by assisting colleagues’ customers in their absence.
        • The Sales Reporting Process: Including weekly and monthly review of results with Direct Manager.
        • Ensure all reporting and tracking tools are maintained & updated, daily, monthly, quarterly, and annually, this includes by not limited to: All sales reports available on the shared drive, quote log, daily ledger (for locations that apply), Winnable Game (KSS locations only at this time.).
    • Time Development (30% of the time)
      • Achieve
        • A healthy internal and external talent network through employee, client and personal networking.
        • Individual development / training plans in place for all team members, with in the first 30 days of hire, or 30 days of new fiscal year, for existing team members. Plans are created and executed in partnership with the PDI corporate training team.
        • Critical Positions are filled within 90 days.
        • A minimum 40 hours of logged training and self-development / team member, annually.
      • Maintain
        • Conduct weekly associate touch bases, monthly 1:1, and monthly team meetings. Additionally deliver Quarterly and Annual reviews, with all direct reports
        • Communicate the client development strategy, and the related individual objectives, promotions, and event strategies, to each staff member.
        • Overall Team Development and growth, through ongoing coaching and training, ensuring that the team has the proper tools and resources to achieve expected goals and business results.
        • Open communication with Direct Manger on individual performance results.
        • Partner as needed on disciplinary action and formal performance improvement plans.
        • Conduct, assist in, and schedule, weekly and monthly trainings. Trainor’s may include, but not limited to; Vendor and Manufactures representatives and PDI Corporate trainers.
    • Store Operations (15% of the time)
      • Achieve
        • Partner or assist in monthly inventory/cycle counts of displays and stocked product.
        • Partner with Showroom Merchandising Manager on the selection, execution, and budget of display updates.
      • Maintain
        • Conduct weekly associate touch bases, monthly 1:1, and monthly team meetings. Additionally deliver Quarterly and Annual reviews, with all direct reports.
        • Communicate the client development strategy, and the related individual objectives, promotions, and event strategies, to each staff member.
        • Overall Team Development and growth, through ongoing coaching and training, ensuring that the team has the proper tools and resources to achieve expected goals and business results.
        • Open communication with Direct Manger on individual performance results.
        • Partner as needed on disciplinary action and formal performance improvement plans.
        • Conduct, assist in, and schedule, weekly and monthly trainings. Trainor’s may include, but not limited to; Vendor and Manufactures representatives and PDI Corporate trainers.
    • Proven ability to drive positive internal and external customer experiences that build loyalty and deliver measurable results.
    • Ability to manage separate lines of business and customer requirements within a complex environment.
    • Possess strong and direct communication skills, which clearly impart the PDI Showroom and or Kohler Signature Store vision and culture to your team and corporate partners, and vendors.
    • Perform other duties as assigned

       You are expected to fulfill the above guidelines, cooperate with all PDI Associates, and contribute to the TEAM SPIRIT

    Qualifications

    • You demonstrate leadership ability with at least three to five years of experience in a customer-facing sales management setting.
    • Cross-industry experience is welcome — a retail background is not necessary.
    • You demonstrate an “Owner” Perspective, and have a passion for learning about PDI and all strategic manufacture, and all related products.
    • You'll need to be flexible with your schedule. Your work hours will be based on business needs.
    • You will need to be proficient in Microsoft Office, POS systems, and business Acumen.
    • All offers of employment are contingent upon successful completion of a pre-employment drug screen and background check

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