Plumbing Distributors, Inc.

  • Training and Development Manager

    Job Locations US-GA-Lawrenceville
    Posted Date 4 weeks ago(5/30/2019 4:31 PM)
    Job ID
    # of Openings
  • Overview

    PDI is a family owned distributor of plumbing and related products. Our mission is to continue to be a leader in our industry by providing quality products and superior service. We are committed to growth through successful partnerships with customers, vendors, and employees.


    At PDI, our goal is to always be committed to providing quality products with prompt, efficient, courteous service in all segments of our business. We pride ourselves in keeping flexibility of procedures and policy at the forefront so that customer needs are always satisfied.


    Since 1973, we have maintained our position as a leader in the wholesale distribution industry and offer first-class service to customers in the residential and commercial plumbing industries, as well as, home builders, interior designers, remodelers, and homeowners.  We operate eight branch locations and seven showrooms throughout Georgia, Tennessee, and South Carolina.


    Function: The Training and Development Manager is responsible for developing and updating the organization's training strategy, overseeing its implementation, and assessing its outcomes, for all employees and departments. The Training and Development Manager collaborates with both the leadership team and departmental subject matter experts to ensure achievement of the training program objectives. The Training and Development Manager is responsible for all aspects of training, including strategy, design, development, implementation, execution, assessment and record-keeping. This position also facilitates and manages the PDI Corporate Training Program and Intern Program.


    Competency Profile Includes:

    • Values that promote and contribute to the Team’s Success and the PDI brand
    • Ability to develop and deliver training programs with enthusiasm and creativity
    • Possess a passionate and positive attitude
    • Excellent written and verbal communication skills
    • A high degree of organization and attention to detail
    • Capacity to work independently and collaboratively
    • Compliance with all policies and procedures

    Reports Directly to: Director of Marketing - The Training and Development Manager oversees the organization-wide training program, assesses needs of internal departments, and implements curricula as required.


    Principal Duties and Responsibilities:

    Management Responsibilities:

    • Collaborates with leadership to identify training goals and develops strategy for training programs for all departments.
    • Supervises the Learning and Development Specialist, Showroom Trainer, Delivery Driver Trainer, Corporate Trainees, and Interns.
    • Works closely with other members of leadership to ensure department training goals and requirements.
    • Leads strategic planning for the Training group and ensures timely completion of identified training priorities and initiatives.
    • Manages budget and resources (internal and external) to support the execution of all training strategies.

    Training Program Responsibilities:

    • Develops and maintains training department policies, procedures, and the PDI Training Plan.
    • Establishes training guidelines, materials, and processes in collaboration with PDI department managers, training partners, and identifies Subject Matter Experts (SMEs) within all divisions.
    • Creates and maintains relationships with outside vendors and manufacturers to expand the PDI knowledge base and use of external resources.
    • Collaborates with the Process Engineer, Director of Operations, and Director of Sales to provide training solutions for process improvement.
    • Assesses learning and development needs and prioritization by collaborating with PDI Leadership. Develops a strategic training plan to meet PDI’s training needs.
    • Serves as Training SME for PDI projects as needed as a consultant or advisor. Serves as SME for adult learning and instructional design, as needed.
    • Evaluates effectiveness of training, training programs, and overall PDI training program. Develops tests and assessments to establish effectiveness.
    • Oversees administration of the Learning Management System (LMS) to maintain accurate and timely training records.
    • Provides effective employee training reporting to managers to ensure compliance with training requirements and to help them develop each employee's training plan for the following year.
    • Oversees maintenance of training records to ensure appropriate records are maintained for all internal and external training courses.
    • Serves as training representative for internal audits and reviews.
    • Coordinates training events/functions and manages training logistics within the training budget.
    • Direct PDI Corporate Training Program and ensure trainees receive proper training and guidance to have successful careers at PDI upon completion of the program.
    • Develop, coordinate, and administer PDI Intern Program.

    Instructional Design Responsibilities:

    • Designs curriculum and coursework for identified training needs, using adult learning theories, as needed.
    • Develops working knowledge/expertise on operational, sales, and business practices to develop effective training materials.

    Develops and creates video, eLearning, instructor-led, and virtual courses, as needed.


    Professional Development:

    • Actively participate in 40+ hours of approved corporate and/or vendor provided trainings, cross-trainings, and self-development trainings; while following all minimums and maximums laid out in the training expectations
    • Continually seeks new and creative ways to grow internally and externally as a leader at PDI


    Position Requirements:

    • Bachelor's degree in Organizational Development, Instructional Design, or related area, preferred. Will consider other specialties with related experience.
    • Learning and Development Certification preferred.
    • Relevant work experience can be considered and substituted for academic requirements.
    • Minimum of three years' experience in training and organizational development. Management experience strongly preferred.
    • Experience in e-learning applications and Learning Management Systems required.

    Knowledge, Skills, and Abilities:

    • Expertise related to principles and application of quality and quality improvement preferred.
    • Strong background in project management.
    • Ability to work independently or collaboratively, as needed. Perform tasks with initiative, creativity and the ability to understand many areas of expertise.
    • Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, good problem-solving skills.
    • Personal and interpersonal skills, i.e., clarity, diplomacy, consideration, sensitivity, confidentiality professionalism with all levels of employees.
    • Excellent written and verbal skills including public speaking.
    • Ability to obtain pertinent information through observation or interview and translate it to a written training program.
    • Strong attention to detail and good follow through.
    • Strong aptitude for creative use of resources, good financial skills including recordkeeping, budgeting and negotiation.
    • Solid leadership and management skills and ability to prepare strategic training plans.
    • Advanced knowledge of personal computers with at least intermediate and preferably advanced skills in Outlook, Word, Excel, MS Project, Power Point and other comparable software programs.
    • All offers of employment are contingent upon successful completion of a pre-employment drug screen and background check







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